Frequently asked questions

You get 40% of the tag price when the item sells. For some premium brand items that we price over $200, we offer a 50% commission. See in store for details.

You can drop off 20 items per day if you like. If you have amazing items that are top sellers, we're happy to take your items anytime.

Yes, we only carry 100% authentic designer items. If we are unsure of authenticity we will have the item professionally authenticated.

A: We usually start taking fall and winter at the beginning of August, and we usually start taking Spring and Summer at the beginning in February. However if we have a late summer or late winter, then we may delay when we start taking the next season.

We sort on the spot in about 10 minutes while you browse in the store. We return items to you that we can't take right away. If we discover wear and tear on an item after you've left - like a tear, missing button, stain or faulty zipper - then we donate them to charities.

We take the latest designer brands.

Please see this page for a list of brands we do and do not take.

If we don't accept a perfectly good item, it's almost always because we don't have the right market to sell the item in our store. There is also limited space in our store to sell items - so we prefer to choose items that we are sure will sell.

Yes - you can return any full priced item, with a receipt within 24 hours of the purchase. New products may be returned within 2 weeks of purchase. Sale items are final sale.